FAQ
-
Who can register to use the Vet Portal?
The ManyPets Vet Portal has been built with vets for vets. Thus, any veterinary business registered with the RCVS is entitled to utilise it for efficient claiming (this most commonly includes first opinion practices, out-of-hours care, and referra...
-
Help - I can’t log into the Vet Portal!
Make sure that you're logging into our Vet Portal at manyvets.com and not our policy holder site manypets.com. Click here for the correct log in page for our Vet Portal. Check your password is correct. If you can’t remember it, click "forgotten p...
-
Why do I keep seeing an error message in Vet Portal?
If you have any technical difficulties, please send a full screenshot with details to vetteam@manypets.com.
-
Where can I get claims updates?
The easiest place to find updates about a previously submitted claim is in your practice’s Vet Portal account. You can do full policy checks and track your claims there.If you can’t find the information you need on the Vet Portal, please contact o...
-
What's needed to submit/settle a claim?
Follow these steps to submit a clean, seamless claim to us, which speeds up the claims process and helps our mutual customers:Comprehensive Medical History:Provide at least 24 months of medical history (or the complete history if the pet is younge...
-
What do you consider an acceptable financial document to submit with a claim?
While an itemised invoice is typically the easiest option, we're happy to accept any proof of treatment/charges (i.e. financial loss to the practice) if it fits the following guidelines: The items are listed individually, with the treatment dates,...
-
Why is my claim taking so long?
There are a few reasons why claims may take longer than you anticipate.One of the most common issues insurance companies face are discrepancies. Here are some examples:Client information we have vs. what a practice submits (pet age, breed, client ...
-
I have submitted a claim with an error. What can I do?
Whilst our system prompts you to double check all information before submitting a claim, we understand that sometimes mistakes happen.If you realise that you've submitted something incorrectly after submission, please email vet-claims@manypets.com...
-
Do you offer a discount for vets?
We have a vet offer when a vet team member signs up for a new policy with us. You are eligible for a £50 Amazon voucher with any new dog policy, or £30 for any new cat policy.
-
Do you have a vet line I can call?
Yes. Don't forget: the fastest place to do a full policy check or track a claim is on our Vet Portal.For emergencies, urgent queries, or if you cannot find what you need on Vet Portal, please call us at 0345 340 4090 and select option 4 (vet).
-
How do I make a claim for my customers?
You can submit a claim on behalf of our mutual customer (the pet owner) by using our ManyPets Vet Portal. Click here to login or register your practice for the Vet Portal.Please note: if your practice has multiple branches you will require a uniqu...
-
Vet Nurse Memberships
With many vet nurses on our team, ManyPets understands the vital skills and knowledge nurses provide to any practice.We are committed to supporting vet nurses’ personal growth and education during their careers. Join us with ELearning.Vet to acces...
-
Upcoming events
Check out where you can catch our vet team in person this year: BVRA Congress 2025, BVNA Congress 2025, StreetVet's Annual Volunteers Conference 2025, London Vet Show 2025, and SPVS 2026. In person practice visits can also be booked now! Contact c...
-
Does ManyPets offer pre-authorisation?
We don't currently offer pre-authorisation for claims, but we understand it's important to vet teams and are exploring how to offer it. Watch this space.In the meantime, we recommend carrying out a full policy check via the Vet Portal to help you ...